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2014 Compact

Weimar: It’s hard to believe that Terminal 2 is already more than 20 years old. After all, it had a forward-looking concept even back then and was suitable for the new generation of wide-bodied aircraft. Schulte: Yes, our Terminal 2 was designed for these types of airplanes in 1994, and to- day can also accommodate the Airbus A380. The dimensions of aircraft have changed considerably over time, and our long-term plans have paid off once again: while we used to welcome around 96,000 passengers to Frankfurt on an average day, this figure had risen to more than 160,000 by last year. This means almost 70 % more passengers flying each day. Weimar: At these numbers, any disruption in airport operations also leads to considerable inconvenience for our passengers. Schulte: Unfortunately that is true and cannot always be prevented. For example, around half a million people were not able to make their flights or were delayed due to strikes in 2014. This was largely due to disagreements between our main customers, but there were also strikes at Fraport in security areas and in ground services. Weimar: Nonetheless, we were able to report a record number of passengers in Frankfurt last year. Schulte: That’s right. Almost 60 million passengers translates to growth of 2.6 % – despite the strikes. We also need to point out, however, that almost 60 million passengers in Frankfurt represent a major operational challenge, primarily in the peak summer time around school vacations. On certain days, more than 210,000 passengers used our airport. Weimar: Accordingly, it was only reasonable that you further intensified efforts regarding our “Great to have you here!” program over the previous financial year, and strived for a five-star service standard. We on the Supervi- sory Board regarded with favor that passenger satisfaction was still very high for 80 % of passengers, even despite the strikes and the high utilization of passenger areas. Schulte: A positive contribution has certainly also been made thanks to fewer and fewer passengers suffering under the strict night flight policy. Together with our partners, we have made great strides and been able to significantly improve and stabilize processes before the “11 p.m. threshold” – even if each individual grounded flight is irritating. Weimar: That is true, but it is nevertheless an encouraging development. This is not the case for safety and security, however. This is an area where we haven’t always had a perfect result. Schulte: This is an issue that will unfortunately continue in 2015. The quality of security checks was found to be unsatisfactory in a test conducted by the EU Commission. The measures required to improve quality were taken immediately, but the waiting times at security checks are still not at an acceptable level. We need to continue to work on this together with the relevant parties and author- ities involved. But we are working on another issue as well ... 2 2014 CompactForeword 22014 CompactForeword

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