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2014 Compact

LIM In 2014, Lima Airport Partners (LAP), the operator of Lima Airport, redefined its vision, mission, and corporate principles. In addi- tion to service quality, integrated security, innovation, efficiency, and financial sustain- ability, it now expressly considers social and environmental responsibility to be among its core principles. Interaction with the most important target groups as well as social re- sponsibility activities have been reviewed and an action plan drafted for 2015/2016. The environmental management system in accordance with ISO 14001 was successfully inspected by TÜV NORD in 2014. In the same year, LAP certified its carbon footprint in ac- cordance with ISO 14064-1 for the first time. This makes Lima one of the first airports in South America to be certified. Its commitment to climate protection is also visible: During the UN Climate Change Conference in Lima in December 2014, LAP provided space in the terminal for an artistic installation, which showed approximately 10,000 employees, passengers, and visitors the consequences of their actions on the global climate. Personnel management at Lima Airport was audited by SGS (Société Générale de Surveil- lance SA) in 2014. The successful certification reflects the significant improvements that have been achieved in the areas of payroll accounting, performance management, recognition schemes, further training, and the working environment since 2011. The follow-up audit is planned for 2016. This certification is also associated with the in- clusion of LAP in the renowned “Asociación de Buenos Empleadores”, an association of “good employers” of the American Chamber of Commerce in Peru. Compliance with the international standard for occupational safety measures, OHSAS 18001, was also successfully certified by TÜV NORD in 2014. Participation in operational health and safety training is mandatory for all employees. In addition, LAP audited 63 companies based at the airport for compli- ance with statutory requirements in the year under review. Lima – Aeropuerto Internacional Jorge Chávez LAP pays its employees above-average wages by Peruvian standards, and the company also offers a voluntary bonus program. All employ- ees were financially involved in the success of the company. LAP expanded its sponsorship commitment to 3 projects in the field of child protection and care in 2014. Where possible, the activities are associated with environmen- tal protection measures. LAP maintains relationships with its stakehold- ers and business partners, for example, via monthly meetings with the airlines. External market research institutes carry out surveys of airlines, passengers, and concessionaires annually. The results are presented to the management and improvement measures are developed. In addition, employees’ opinions are integrated into improvement processes. Since 2012, LAP has surveyed employee satisfaction in the company once every 2 years. In the year under review, the employee satisfaction value amounted to 72 %, which represented a significant increase in compar- ison to 57 % in 2012. 512014 Compact Responsible Corporate Management

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