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2014 Compact

Nighttime flight ban – when planes are grounded * Special permission for a takeoff between 11 p.m. and 12 a.m. is granted by the Hessian Ministry of Economics, Energy, Transport, and Regional Devel- opment. The reason for the delay therefore may not be within the sphere of influence of the airline, and a technical defect is therefore not sufficient. After mid- night, no delayed landings or takeoffs are permitted; early landings before 5 a.m. are also not allowed. Exceptions only apply for medically necessary flights, such as organ transport and emergency landings. Care team for special cases In order to support passengers as best as possible in exceptional situations – if planes cannot take off due to inclement weather or strikes, for example – we have developed a “hall color concept” for Terminal 1 in conjunction with Lufthansa. Each color represents a clearly defined ground service process. Our basic assis- tance team assists terminal operation employees in such special situations. Airport employees wear colored vests corresponding to the color code in Terminal 1 – or magenta-colored vests in other areas – and help travelers to get to where they need to be. Further employees form part of the special assistance team. They provide initial psychosocial counseling for (uninjured) passengers and people who want to meet them directly affected by aircraft accidents, as well as catastrophes in vacation destinations, such as the tsunami in the Indian Ocean in 2004 or the Costa Concordia disaster in 2012, as well as pass on information or important contact details. All teams are part of what is known as the care team, a component of Fraport’s emergency management. It is made up of around 200 voluntary employees from all units and the subsidiary company Fraport Security Services GmbH (FraSec). They work beyond their original area of responsibility to ensure the operation of the airport during emergency and special situations. They are released from their positions for this purpose as well as for the training required in advance. Fraport is fully committed to the results of the mediation proceedings for the construc- tion of Runway Northwest. This expressly also includes the ban on nighttime flights between 11 p.m. and 5 a.m. Our ground handling team, employees in the terminals, and all technical processes are geared to- ward ensuring that each and every plane reaches the takeoff runway on time. Howev- er, it is not possible to avoid very late planes being affected by the nighttime flight ban. In addition to strikes, inclement weather in the afternoons and evenings represents the greatest risk factor here. In the event of heavy snow, fog, strong winds, or violent summer storms in the region, flight operations may need to be discontinued temporarily or the number of takeoffs and landings reduced. But there are also other challenges: In 2014, 3 aircraft bombs from the Second World War, which were found during construction work on Autobahn 3, in the new airport district Gateway Gardens and Offenbach offshore port were responsible for operation stop- page that lasted hours. The places where the bombs were found were located directly below the takeoff and landing routes, which had to be disabled while the bombs were defused by the bomb disposal team. Camp beds and toothbrushes Should the reason for the delay not be within the sphere of influence of the airline, special permission* may be requested. Should this not be granted, passengers must spend the night in Frankfurt until the first possible takeoff the next morning. The airlines usually accom- modate them in hotels in the surrounding area. Should multiple aircraft be grounded and there not be any free beds, we provide sleeping areas in various parts of the terminal. In general, passengers do not leave the transit area and are accompanied into the C/D con- necting passage in order to be able to spend the time before takeoff as comfortably as possible. Provision stations with small snacks and drinks are provided here. Camp beds are set up, and soft covers, sheets, and pillows are passed out. Some airlines provide their passengers with vouchers so that they can eat in the restaurants open around the clock in the terminals. The terminal duty manager on duty is respon- sible for organizing emergency care. Along with a small team of night-shift employees, he or she looks after the involuntary overnight guests and tries to make this unfortunate situ- ation as pleasant as possible. Every passenger receives an “overnight kit”, which includes items such as a toothbrush, shower gel, and a hand towel. Diapers and baby food are provided for babies. Up to 500 people can be accommodated in the areas available for this purpose. 36 2014 CompactResponsible Corporate Management 362014 CompactResponsible Corporate Management

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