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2014 Compact

Stakeholder dialog Airports are of great interest to the public. They give rise to regular industrial and political debates; of course, this is also the case for Frankfurt Airport. As operator of one of the largest hubs in Europe, Fraport AG is caught between the crossfires of a number of very different demands. For some of our stakeholders, global challeng- es such as climate change are at the forefront of discussion, while aircraft noise is the most important issue for many people in the vicinity of airports. Other groups of persons pose questions regarding the economic value cre- ation of the airport and its competitiveness, as well as the retention and creation of more secure and attractive jobs. The things asked of us are extremely varied and sometimes incompatible or even contradictory. We are able to implement many suggestions, but not all of them. We are nevertheless convinced that the exchange of information contributes to mutual understanding and the processing of solutions that find broad acceptance. Through its stakeholder dialog activities de- rived from the company’s most relevant areas of activity as defined in the Materiality Matrix (p. 14), Fraport is actively targeting all of the company’s major stakeholder groups. These include passengers and airport visitors, busi- ness partners, potential investors and owners, the public, politicians, and authorities. Partic- ular attention is paid to neighbors of our sites affected by aircraft noise and the more than 78,000 employees (as of 2012) at Frankfurt Airport, the largest workplace in Germany, including in particular Fraport employees for whom we are directly responsible. The Fraport Group also stays in intensive contact with its main customers, the airlines, in order to regularly exchange information on a variety of issues and coordinate operational measures. We see dialog as an important instrument for us to obtain suggestions for the strategic di- rection of the company and indications for risk management. As a “learning organization”, we also focus on advancements in science and technology. Lars Mosdorf Head of Remuneration and Concessions As Head of Remuneration and Concessions, Lars Mosdorf holds consultation meetings between Fraport and airlines. “Of course, airlines are one of our most important customer groups as an airport operator. In order to always be able to closely coordinate all relevant operational and strategic issues, we remain in constant exchange with them. For ex- ample, we consult with users on the topic of airport charges each year. In addition, further working group meetings are held. An external authority, in our case the Ministry of Eco- nomics of the State of Hesse, approves the airport charges in accordance with Section 19b of the German Air Traffic Act. This means that we can demonstrate institutionalized liaisons and a transparent exchange of information with this group of customers.” 12 Situation of the Group

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