Page 11 - 2015 Facts and Figures on Frankfurt Airport

Customers
Frankfurt 2012
2013 2014
Facts on Fraport and Frankfurt Airport 9
Global satisfaction in % Punctuality in %
Baggage transfer rate in % System availability in %
80 80 80 80.3 82.3 81.1 98.2 98.4 98.6 95.0 94.8 97.8
• Goal: a five-star service standard for passengers. The “Great to have you here!” service initiative, among other things, was launched to achieve it. It has involved, for example, improving signage, remodeling terminal areas, modernizing the sanitary facilities, extending the Wi-Fi offering, providing a range of personalized services, and much more.
• Improvement of the area in front of Terminal 1 for pedes- trians and motor vehicles.
Value Creation
• In 2014, 73% of the orders placed by Fraport AG went to companies in the Rhine-Main Region.
Fraport AG’s contributions to private incomes and public revenues: €1,537.8 million
Expenditures to benefit the community (donations, sponsoring, etc.)
€6.4 million
Public domain (taxes, duties, and fees) €132.5 million
Creditors (interest payments) €176.7 million
Stockholders (dividends) €124.7 million
Profits disbursed to minority stakeholders €17.1 million
Company (accruals) €110.0 million
Employees (wages,
salaries, and social security contributions) €970.4 million